Okay, two blogs in one week! Either I’m feeling productive or our shop is slow. Well it was definitely a busy day so I guess I have the caffeine pumping.
I open the doors here at Dharma Dog at 7:45am. Usually half asleep and coffee in hand I’ll put out our sandwich board facing 57th Avenue, turn on the lights and neon open sign, and finally get ready for the day ahead of me.
The job may appear fairly simple to the naked eye; you get to play with dogs all day! Not quite. As my clients already know we offer dog daycare, dog grooming, and boarding services. Our clients entrust us with one of if not their most prized and loved companions. It’s a huge responsibility.
Although the job isn’t simple, our goal at Dharma Dog is. We want to create a welcoming environment, built on the foundation of quality service, top grooming skills, and trust.
It’s funny, as I’m sure many companies will list their philosophy in order to attract new clients and perhaps many truly mean what they say. I can only speak for ourselves, and we really truly want all of our customers to be happy with their experience at Dharma Dog.
When a client is unhappy with our service we really take it to heart. I guess that happens when you’re giving it all you’ve got. I’ve actually lost sleep when a client has been unsatisfied because I literally tried everything to appease the situation. Luckily we resolved the issue and it all came down to a miscommunication… isn’t that often the case?
Now, on the flip side of things, you wouldn’t believe how genuinely happy we are when a client leaves satisfied! There are many high fives behind the scene after a client’s left our premises because they gave us a compliment or left with a smile on their face.
We love getting to know everyone and their dogs. Not only is it essential to get to know and understand each dog and their individual personality in order to create as peaceful a daycare environment as possible, but it is also a pleasure to watch dogs develop socially. We often will see dogs who are initially timid quickly develop into fun-loving playful trouble makers 😉
We love seeing our customers walk away after learning something new about their dog, or learning a new health tip. It feels great being able to really help someone out. Oh yea, I am always available for advice during business hours 🙂
Throughout the work day I am a host, a receptionist, a janitor (ewww), an accountant, a marketing executive, a dog behaviourist, a handy man, a computer technician, a sales rep, a scheduling coordinator, a manager, a troubleshooter, a friend, and ally, a sounding board, and a dog chew toy! I’m sure that I left some of the duties out.
The dogs’ owners will stagger in at the end of their individual work days between 2:00pm and 6:45pm and one by one I’ll say hello and goodbye. After all of this, I begin my breakdown of the shop. Sandwich board in. Shop vacuumed, floors cleaned and disinfected, cash out and counted, and finally turn off all of the electronics.
I will usually do a quality check after all of these stages and if everything looks good I can turn off all of the lights and lock up.
As soon as the door is locked I leave the Dharma Dog world behind me and put on my husband and dad hat.
It’s a long day at our little shop, but I always leave happy. Just not as happy as when I get home to see my wife Joanne and son Miles 😉