Mental Stimulation: Getting the best out of your dog

Did you know, boredom and excess energy are two common reasons for behaviour problems in dogs. This makes sense because they’ve been naturally bred to lead very active lives. Wild dogs spend about 80% of their waking hours hunting and scavenging for food. Domestic dogs have been helping and working alongside us for thousands of years, for tasks such as hunting, farming or protection. For example, retrievers and pointers were bred to locate and fetch game and water birds. Scent hounds, like coonhounds and beagles, were bred to find rabbits, foxes and other small prey. Dogs like German shepherds, collies, cattle dogs and sheepdogs were bred to herd livestock.

Whether dogs were working for us or scavenging on their own, their survival once depended on lots of exercise and problem solving. But what about now?Dog Resting on Floor

Today that’s changed. While we’re away at work all day, they generally have not much else to do but sleep. The result is dogs who are bored, often overweight and have too much energy. It’s a perfect recipe for behaviour problems.

How do we fix this problem?

It’s not necessary to quit your job, take up duck hunting or get yourself a bunch of sheep to keep your dog out of trouble. However, we encourage you to find ways to exercise not only their body, but their brain. And because we all lead busy lives, and can’t always hire a Dog Walker or Daycare Service, if you give your dog “jobs” to do when they’re by herself, they’ll be less likely to come up with her own ways to occupy her time, like chewing your couch, raiding the trash or eating your favourite pair of shoes.

Nik Training Dogs

We, at Dharma Dog Services, have been putting this idea to practise with our Social Club crew, with a new program called “Today We’re Working On…”. We know that all of our Social Club dogs already get an abundance of physical exercise they need, and socialisation, at our Daycare, but what about mental exercise? This where we have stepped in. The results? Some very happy, tired, well behaved dogs! And of course, happy owners!

Below you will see some of the exercises that we have been doing with our dogs. Some behavioural exercises, some fun games and tricks – both just as satisfying for you and your dog.

If you want any tips on games you can play with your dog, or leave for your dog to do whilst you are at work, let us know! Or if you have any of your own, I’d love to hear them. We’re always looking for creative ideas, and requests, that we can put into practise with our crew. Learn more about our Social Club here – or like us on Facebook for more videos & updates.

Today We’re Working On… Patience!

Click here to view Video (1)
Click here to view Video (2)

…Listening!

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…Show Us Your Tricks!

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Click here to view Video (2)

Flea Prevention for Dogs

Flea Prevention!
As the weather starts warming up, and if you haven’t already, you might want to start thinking about flea & tick prevention for your dog. Fleas need warm temperatures to survive, and although they are common all year round, they will thrive in the warmer months.

Although few dog owners are fortunate enough to avoid a run-in with fleas, controlling them has become much simpler, safer, and more effective in the last few years. New products that break the flea’s reproductive cycle make it possible to keep the little critters away without exposing your dog to toxic chemicals. There are also plenty of at-home prevention methods available, which I will discuss below.

Symptoms
If your dog is continuously itching and scratching, this will most likely be your first clue that he/or she has fleas. If you do notice this, the first thing you should do is take a closer look. Although you may actually see the little dark brown bugs, your more likely to see what look like little black and white specks. The black specks are flea feces (or better known as “flea dirt”) and the white specks are their eggs.

If you think you’ve spotted some but aren’t quite sure, run a flea comb over your dog’s back, groin area, haunches, and tail. These are the places fleas like to hide out in most.

Animal fur textureIt’s important to stay on top of your dogs flea symptoms and behaviour. As while most dogs experience nothing more than itching, there is the possibility that others can develop flea allergy dermatitis. Heavy infestations can be serious enough to cause anemia, and some fleas carry diseases, such as typhus and tapeworm infections, that can be transmitted to your dog.

Flea basics
To completely get rid of fleas, you have to disrupt their life cycle. Fleas thrive in moist, humid environments — that’s why they’re a much bigger problem in the summer than in winter.

An adult flea can actually live for four months on the body of a dog, but it’ll die in a couple of days without a host. The biggest problem you’ll find is their eggs. A female flea can produce as many as 2,000 eggs during her short lifespan. The eggs fall off and hatch all over the house — mainly found in the carpet, on the couch and under the covers. Eventually those newly hatched fleas will need to find a host of their own, and the whole cycle starts all over again. So it’s not enough to kill the adult fleas; you have to get rid of all the eggs too.

Flea medication
New products are less toxic than older remedies and have made it easier to protect your dog from fleas. Some of these options can be pricey, but the upside is that they work. Some of our favourites are;

  • Revolution; Just one application a month provides protection against heartworms, fleas and other parasites. Can be used to treat puppies as young as 6 weeks, and is available in sizes to treat dogs up to 130 lbs with one simple monthly dose.
  • Advantage; Applied topically once every 4 weeks. Should only be used as a short term solution. Advantage; Applied topically once every 4 weeks. Should only be used as a short term solution.
  • Ovicollar; contains Precor, a non-toxic product that kills flea eggs. When the collar is worn continuously a single Ovicollar will work for up to 12 months on cats, 10 months on dogs.

How to prevent fleas – At home
Although we do recommend beginning a medicated flea treatment for your dog, there are a few other things you can do at home to prevent the infestation of fleas.

Dog in a bath

Regular grooming & bathing of your dog is a good first step, which can also allow you to check your dogs skin and fur for any signs of fleas or irritation. This is best done with a natural shampoo formulated for dogs. An Oatmeal Shampoo is perfect for dogs with dry, itchy skin and allergies.

Ensure that you are washing your dog’s bedding in hot, soapy water once a week. If your dog spends time on a blanket on the sofa, or any type of bedding, wash that too.

And finally, be on the lookout when you vacuum your home. Get into the corners too, and pay special attention to the areas around where your dog spends the most of his/or her time. Be sure to empty the canister and dispose of its contents after each clean.

Kennels, Sitting, Boarding? – Oh my!

If you’re planning on heading away from Vancouver, and haven’t used a pet boarding facility before, we understand that the process might be a little over-whelming and even worrying for some dog owners. While some facilities still favor the long rows of kennels — where your pet may also have access to a small outdoor run — there are many other options. Here at Dharma Dog, although not bias, we are on team In-Home Boarding!

Below, I will discuss the different options of Pet Boarding, and what may or may not be suitable for your furry family member.

Dog Kennels/Catteries

Happy Dog in a Kennel

If your pet is crate trained, then staying in a crate or kennel will probably make your dog feel ­more secure while away from home. But for pets that aren’t crate trained, staying in a crate or kennel can be more stressful then anything, and may entice your dog to feel like they are trapped. Some boarding facilities keep the pets all together in large rooms, where the animals can interact with each other and socialize, similar to a daycare facility. It is important to ensure that your dogs temperament is suitable for this environment. If your dog is already attending a daycare or Social Club environment during the day, ensure to ask the Office Assistant how they react when left alone, and how they react at the end of their day – Remembering that your dog will not be picked up at the end of each day and may be kept in that environment for a few days, to a few weeks depending on your vacation.

Pet Sitting

There are multiple ways you can use a Pet Sitter in Vancouver. Deciding whether you want a sitter to feed, walk and be available for playtime only is a solid option. Another popular option is to have the Pet Sitter stay in your house, mixing House-Sitting & Pet-Sitting in one. It is easy to think that your dog will be comfortable in his/or her own environment at home, which is extremely true for some dogs, but you also have to consider your dogs need to protect. Having a stranger visit, or live, in your dogs environment can cause your dog to become very territorial, and may make the Pet Sitters stay difficult, and possibly even dangerous. Before you leave on Vacation ensure that you introduce your Pet Sitter to your dogs, maybe even on multiple occasions. Another good option is to schedule a few Dog Walking sessions with your Pet Sitter and dog. This Dog Happy in his bedwill allow your dog to get to know the person looking after him or/her whilst you’re away, and be comfortable around their presence.

In-Home Pet Boarding

While enlisting a pet sitter is a good option, so is in-home pet boarding. In-home boarding involves your dog staying at a pet sitter’s own home while you’re on vacation and can be a great option for dogs who require a lot of attention and love from their Pet Sitters. Unlike Kennels, and hiring a Pet Sitter for visits only, most in-home pet boarding services act like a fun & playful getaway for your dog. Many boarding services will also allow many different placement options for your dog. For example, if you live in an apartment with a low-energy dog, then it’s likely that your pooch will be set up in a similar environment. If your dog is used to having a large backyard with lots of exercise & a furry friend, same goes. Although, in-home pet boarding is our favourite option here at Dharma Dog, we can’t be biased. The main worry with in-home pet boarding can be separation anxiety.
Although anxiety may occur no matter which option you choose, you need to take the right precautionary steps before choosing this option. Just like Pet Sitting, maybe consider introducing your dog to your in-home boarding sitters before you leave. It might also be a good idea to leave your dog with a friend, and let them report back to see how they reacted for the night.

Once you’ve donDog on a vacation, sitting by the poole your homework on potential options, often the best way to select a facility is by asking questions. Find out about the facilities processes, find referrals, reviews and recommendations. And at the end of the day, if you trust your instincts, I’m sure you and your furry friend will have a wonderful & relaxing vacation.

Leash Training with Dogs

Dog on Leash

Dogs are not born knowing that they shouldn’t pull ahead or lag behind on a leash. Here at Dharma Dog we understand that some people find teaching leash manners to be challenging because dogs move faster than us and are excited about exploring their surroundings, in and around Vancouver. Leashes also constrain their natural behaviours and movements, to want to run around or even to stop and sniff. The most critical thing to remember is to never allow your dog to pull. If you’re inconsistent, your dog will continue to try pulling because sometimes, it pays off.

Until your dog learns to walk without pulling, consider all walks training sessions. If you’re doing this at home, keep training sessions short for maximum concentration. And since these loose-leash training sessions will be too short and slow to provide adequate exercise, find other ways to exercise your dog until he’s mastered walking.
Teaching a dog to walk without pulling requires plenty of rewards. Use desirable treats that your dog doesn’t get at other times. Soft treats are also great to use so your dog can eat them quickly and continue training.

If your dog gets wildly excited before you’ve even left for your walk, you need to focus on that before anything else. Walk to the door and pick up the leash. If your dog races around, barks, whines, spins or jumps up, just stand completely still. Do and say absolutely nothing until your dog calms down a bit. As soon as he/or she is calm, slowly reach toward her to clip on the leash. If she starts to bounce around or jump up on you, quickly bring your hands (and the leash) back toward your body, holding constant pressure. Wait until your dog has all four paws on the floor again. Then slowly reach toward her again to attach her leash. Repeat this sequence until your dog can stand in front of you, without jumping up or running around, while you clip on her leash. This may seem like a tedious exercise at first, but if you’re consistent, your hard work will pay off. Eventually, your dog will learn to stand still while you attach her leash.

Choosing the Right Walking Equipment

While you’re teaching your dog not to pull, you should be using a six-foot cotton leash. Retractable leashes, or leashes longer than six feet in length are great for trained dogs, but they don’t work if you’re trying to teach your dog not to pull on leash.

Cotton Leash

Having a retractable leash before your dog is leash trained can cause all sorts of panic. For example, in the above scenario, if your dog is being approached by an aggressive dog, it is nearly impossible to get control of the situation if the need arises. It’s much easier to regain control of – or protect — a dog at the end of a six-foot standard flat leash than it is if he’s 20 or so feet away at the end of what amounts to a thin string. The thin string of the these leashes can also easily break, or cause burns, cuts, or injuries to the dog if jerked too suddenly.

Dogs Who Resist Walking on Leash

Some dogs may actually be reluctant to walk on leash. Instead of pulling, they freeze or turn around and pull back toward home. Often these dogs are fearful, and they need help feeling comfortable when walking on leash.

When your dog freezes, you can try stopping a few feet in front of your dog and waiting. If he shows any signs of moving toward you, say “Yes!” and reach toward him to deliver a treat, showing good behaviour. Praise and reward him only for forward movement. It will also help to walk your dog in quieter areas at first. Instead of walking on a busy road, opt for a quiet residential street or a path through the park. Even sitting on a quiet beach might do the trick to allow your dog to get used to being on leash.

Choosing the Right Dog Food

Your dog is one of the family, and when it comes to their nutrition, it can get confusing. There are so many different websites and different opinions in favor, and against, raw diets. We hear that a raw diet can relieve your dog of many allergy agents found in kibble, whereas on the other hand, we here that a raw diet has harmful side effects, such a salmonella poisoning and bacterial infections.

dog foodWhen your dog adds so much to your own life, you want to keep him/or her healthy & happy – so where do you start?

Well, it’s important to remember that dogs are individuals, just like people. This means that there is no one food that is best for every dog. It is common to find that if we were to feed a group of dogs a brand of very well formulated food, most of them may do great on it, some not as well, and it may actually cause gastrointestinal upset in a few dogs. Again, there is no single food or product that will guarantee your dog has the very best health.
But not to worry, there are many well formulated dog foods to choose from today, and it is fine to try several to determine which one works best for your dog. Below are some tips to consider when buying dog food.

1. Consider your dog’s stage of life
Make sure that the food your choice is suited to your dog’s stage of life. A puppy eating an adult food will not get the higher amounts of calories, protein, vitamins, and minerals he/or she requires for proper growth. An adult dog eating puppy food is likely to become overweight. An older dog may need a senior food that is more easily digested. When it comes to nutrition, one size does not fit all.

Puppies eating nutritious food

2. Nutritional needs, and reading ingredients
People often wonder if they should feed dry food, semi-moist or canned. Although dry food is widely recommended, this is dependable on the individual dog, and you will need to consider prioritizing nutritional needs. We also have to remember that just like human food, the best-tasting food is often not the most nutritious. Usually foods with “tasty bits” are sold to satisfy the human’s emotional needs more than the dogs nutritional needs and are often the cause of obesity (a common killer of dogs).

Look at the ingredients.

High-quality ingredients are essential for a healthy food. The Association of American Feed Control Officials (AAFCO) has established guidelines for regulators to govern claims a pet food company can make on its label. If the food is said to contain a single ingredient, it must contain at least 95% of that ingredient, not including water. If a combination of ingredients is advertised, that combination has to make up at least 95% of the food. For instance, if the food claims to be made solely of beef, beef makes up 95% of the food.
Reading and trying to understand the ingredients in your dog’s food will serve as a very important stage to finding the right dog food for your pet. Reason being, is you will find that some brands of dog food are made from inexpensive ingredients that are not easily digested, and will not provide the best nutrition. While they may technically meet the legal specifications for percentages of protein, fat, carbohydrates, etc., these foods have lower energy values and lower-grade proteins. Because of this, many health-building nutrients may pass right through your dog’s system without being absorbed.

3. Take your time in switching foods
If you find that your dog is not reacting well with a certain brand or type of dog food, it is important to switch a dog to a new food over the course of 7-10 days. Make sure you allow ample time for your dog to make the transition from his current food to the new one. Normal bacteria in the intestine help your dog digest food. A sudden change in food can lead to changes in the number and type of these bacteria, making it harder for food to be digested, and resulting in intestinal upset. You can help prevent this by mixing 25% new and 75% old food, and feed that for at least 3 days. If all goes well, go to 50% of each type of food for 3 days, then 75% new and 25% old for 3 days. By now, your pet should be ready to eat only the new food. If problems occur, consult your veterinarian for advice.

Once you have found a food that is nutritionally sound and works well for your dog, take a look at your dog after he/or she has been on the new food for at least one month. Bright eyes, a shiny coat, good body condition (not too thin or overweight), and good energy will let you know you are doing a good job with your pet’s nutrition.

Bringing up the Perfect Puppy

Gallery

This gallery contains 1 photo.

Did you or your family happen to get a new puppy for Christmas? Puppies can bring the greatest of joys! The affection, and sheer innocence can brighten everyone’s day and add a sense of anticipation to return home from a long hard … Continue reading

Dog Walking Throughout The Cold Seasons

It’s wet, the sidewalk is completely covered in fall leaves, and the temperature is frigid… It’s a great day to take a walk — if you’re a Siberian husky.

If, however, you’re a Chihuahua, a Yorkie or a human, you’d probably rather take a long nap and hibernate through the cold seasons. But neither rain nor snow should keep your dog from his/or her appointed rounds. Just like mail carriers, they have to go out no matter the weather. Dogs need physical and mental stimulation just like humans do. Yet, a recent survey of 1,000 dog owners found that one in five did not walk their dogs on a daily basis.

So how do you make the winter dog-walking experience as pleasant as possible for both you and your canine companion? We’ve listed a few tips below to keep you and your dog healthy throughout the cold season.

snoop and mercy1. Before anything else, make sure that you’re appropriately dressed. Layer up, layers are the trick of the trade, make sure that your face is covered, wear hats and gloves. Others recommend thermals, and earmuffs. And for icy conditions, consider slip-on shoe attachments that provide traction on ice, such as Yaktrax or Get-a-Grip spikes.

2. And what about the dogs —  Smaller dogs, like Chihuahua’s, Yorkie’s and the more delicate breeds should always have coats on. Big factors are the dog’s breed and length of hair. If you have a husky, they would stay out longer than we would, dogs with thick fur coats can keep your pet warm enough that they don’t need anything. If you do have a larger dog that requires a coat, like a Great Dane, and are on a slight budget, a small trick is taking an extra large adult hoodie and simply cutting the arms out.

3. Are you planning on taking your dog out of Vancouver, into the mountains, for the Winter? Wondering about how to care for your dog in the snow? There are certain dogs that are bred for cold weather, and they generally won’t need anything, but for dogs that were not designed to be in the cold, smaller dogs or even some of the sleeker bigger dogs, investing in some boots to keep their feet warm & prevented from chafing is a good idea. Another concern when you walk your dog is that people put that salt down and that can really eat away at their paws. Salt can be a big problem as it can damage a dog’s paws, leading to infection. And the problems are compounded if the dog licks its paws. However, not all dogs will enjoy wearing boots on their feet. In this case, the most important thing is to clean off the paws with a towel when you get home, ensuring that all of the salt is off their paws.

4. And last, but most definitely not least, Know the limits. Just like us, pets’ cold tolerance can vary from pet to pet based on their coat, body fat stores, activity level, and health. Recognize problems. If your dog is whining, shivering, seems anxious, slows down or stops moving, seems weak, or starts looking for warm places to burrow, get them back inside quickly because they are showing signs of hypothermia, and be prepared as cold weather also brings the risks of severe winter weather, including wet roads and power outages.

“Bark” is the New “Tweet”

The Dharma Dog twitter account, @dharmadogcares, is now being written from the perspective of a dog. “Bark” is the new tweet for Dharma Dog and the posts are a mixture of hilarity, irony and absolutely outrageous.

An example of a tweet from our dog is “I practice barking at the door constantly, my neighbours aren’t supportive of my aspirations. I will keep trying!” We also find our bark

Dog on cellphone

This dog hasn’t figured out how to tweet like our dog yet!

tweets in the form of backtalk, even to @cesarmillan, #BOL Bark Out Loud!

Not sure if you know this, but there is a heck of a lot of social media out there for dogs in today’s world. Many of them are for dog owners to create dog profiles for their pet.

Woof.co is the website for the dog app called Woof by Woof Labs. The clever logo is a dog’s paw with the heel in a heart shape. This app claims it will bring you closer to your dog as well as document your dog’s life through photos, marking its territory and sharing photos with other dog owners in your area. Better back up your iCloud or Android phone regularly to save all your hard work!

The website for Pack Dog almost looks like a dating profile webpage with dog photos and their names showcased in a thumbnail photo collage taking up your entire screen. The eye catching webpage greets you and interacts with you until you can’t take it anymore – add my dog to this beautiful display of canines! At the top it says “PACK” with the tagline, “discover the magic of everyday dog moments”. Enticing enough? Hover your cursor over the button to add your dog and this message pops up, “Pack is the beautiful new photo community for people who love their dogs. Add your dog to get started,” it says. How can I resist? Of course I think MY dog is the most beautiful! BOL (bark out loud). In moments, I joined. The picture I chose? My beautiful husband Nik and his handsome dog, Vegas from our Dharma Dog Team photos. I think it’s time you tried it out and experience it for yourself!

TO BE CONTINUED…

On Leash Trails Can Be Awesome

On leash trails can be awesome! Only if everyone respects the by-laws though.

We had a run-in with the same woman who I wrote about before. Click here for a recap.

Only this time really rubbed us the wrong way.

As we were visiting the creek bed I hear scampering just a few metres away from the bushes. I assumed correctly that it was going to be some off-leash dogs. This wouldn’t

Dog Leash walking

Nik manages to handle these four dogs on leash at our favourite trail.

really bug me except for the fact that the woman who owns these two German Shepherds has literally no voice control over them. The younger of the two shepherds approach my dog very assertively and went nose to nose with him. Joanne had Vegas on leash and I had my son Miles on my back in a baby backpack and I had one of our boarding guests “Charlie” on leash with me. I shouted up to the woman who was probably 20 metres away, “Please call your dogs off they are making my dogs uncomfortable”.

She tried…. but failed.She was still out of sight from the dogs and therefore had virtually no shot of being able to actually help.

The younger of the two dogs tried to mount Vegas, who as I mentioned earlier was on leash and unable to run from this situation, thus creating a very dangerous circumstance. A fight occurred and Joanne and I  both had to break it up. Still, there was no physical sign of the owner as she was too far away to get there in time.

What occurred next surprised and upset me.

Joanne mentioned to the woman “Please keep your dogs on-leash, this is a leash only trail.”

The woman shouted back bitterly “I will NOT! ”

I assume that this upset Joanne, and I let her address the woman. I simply observed the interaction.

Joanne replied, “We take our dogs here with our son because it’s a leash only trail. That’s why we come here.”

The woman, again very angry and bitter yelled this time “EVERYBODY let’s their dog off-leash. EVERYBODY does! I have lived in this area for 20 years and you JUST moved in a year ago. You can’t change the rules! I will not stop taking my dogs here off-leash!”

Now, here are a few important facts:

#1 She owns two dogs, both of which are under the age of 7 years old.

#2 The park is less than 8 years old.

#3 We take the trail a few times a week and she is the only person who we’ve witnessed letting their dogs run-free.

#4 Although the woman lives a mere 10 minute walk from the trail she chooses to drive them to the park because she cannot handle being pulled or tugged on leash. She cannot walk them off-leash either in public because as I have mentioned, she has literally no control over the two dogs.

The back and forth did last for some time and I couldn’t quote it all because it was repetitive. Joanne soon realised that it was like speaking with a brick wall and not even worth her time.

The woman began to curse under her breath  and tell us off as she left.

 

So here are my questions that I pose to you all out in Dharma Land:

Does it matter if she’s lived in the neighbourhood longer than us? Should that allow her to treat us and the rules differently?

Do you respect leash only signs? If not, do you understand why they’re important to follow?

How do we go about dealing with this situation? Do we call a by-law officer? After all my dog was bitten while he was on leash and her dogs were not.

I was going to use today’s blog as a resource for you all to really understand the importance of respecting on-leash or off-leash parks. However, I already wrote that joanne and Mileblog over a year ago it seems. The fact this is the same woman and it’s been a year shows a complete lack of respect for others and a selfishness that I do not admire. Are we so entitled as dog owners that we don’t actually care anymore that our behaviour or our dog’s behaviour might be affecting others?

I was very proud of Joanne for letting the woman know that her behaviour was affecting us negatively and we would no longer take the harassment.

So please understand that a rule that may inconvenience you ever so slightly may be helping many others.

Thanks for reading,

 

Nik

 

 

 

A Complaint is Music to my Ears

Many times I hear about service complaints at this place or that. I’ve read reviews on-line, through social media, or heard them through word of mouth.

As a business owner I LOVE hearing a complaint from my customers. Why? Because I learn from them!

As a young dude growing up I would often get into trouble. A lot of trouble. I pushed boundaries, broke rules, probably broke the law on occasion. But I learned from those mistakes. I make an effort to avoid repeating the mistakes as often as possible.

It was easy to learn from my mistakes growing up because I would face the consequences directly. They weren’t hidden from me. I would often see the end result of some of my boneheaded ideas.

As a business owner, it is slightly different. I know our shop makes mistakes, and when I catch those mistakes we adjust our protocols and fix them. We make adjustments accordingly and make a very strong effort to avoid repeating them. It helps us leave work knowing that we’ve given the day our very best effort.

When I find out about a customer being unhappy or dissatisfied with the service I make the same effort to listen to the reason and make adjustments to prevent the issue. If a customer is dissatisfied however, and doesn’t let us know, we wont adjust. The end result is not so good for my little Mom and Pop shop.

Dharma Dog Services

Dharma Dog Services loves happy customers!

We probably won’t see the customer again, and they will likely make an effort to prevent others from trying our shop out! 🙁

Here are some tips to ensure satisfaction no matter which business you go to:

1. Ask to speak to the manager. Don’t be afraid, or embarrassed, let them know you were dissatisfied with the service, or product. Chances are they will be empathetic, and understanding as most businesses strive to achieve a certain standard.

2. Choose your language carefully. I heard a saying before that will help you immensely! “You can catch more flies with honey than with vinegar.”  Although you may be extremely upset, try not to be mean. If you’re feeling too angry or overwhelmed try to cool down before addressing the issue with the Manager. They’re a conduit to a solution for you. Try to work with them as a team. Don’t be a pushover but definitely make an effort to communicating your problem or needs versus simply being upset.

3.Give them a chance to fix it. Most problems are fairly small, and if they are a complaint about quality, then it’s definitely in your best interest to let the shop know. Chances are you will be heard, and worked with.

4. If your complaint isn’t being respected, or heard, escalate! If you don’t feel that the owner has given your situation the ol’ college try perhaps it’s time to report the business. or, simply never attend again.

 

Well, here’s hoping that I hear your complaint 😉

 

Nik